| ELIGIBILITY |
| Q. |
Can I opt for monthly
instalment payment regardless of the payment amount? |
| A. |
Yes, provided if you pay the
first payment consists of the instalments for the first
and second months in advance. |
| |
|
| Q. |
Can a company use the instalment
method to pay for employee premium? |
| A. |
No, at this moment the instalment
payment programme is only meant for individual policy. |
| |
|
| GENERAL |
| Q. |
How soon will my cover commence? |
| A. |
Your cover will commence as
soon as Uni.Asia General approves your application and
successfully auto-debit from your credit card account
(Note: Provided if all the relevant information fully
completed, signed and verified). |
| |
|
| Q. |
Do I need to write-in to inform
Uni.Asia General that I want to pay my medical premium
by monthly instalment? |
| A. |
No, you just need to complete
the monthly instalment payment instruction form and submit
it to any of the Uni.Asia General branch or agent together
with the proposal form. |
| |
|
| Q. |
Can I change the level of cover
I have if I am half way through the instalment programme? |
| A. |
No, changes to your benefit
level can only be made at renewal and you will need to
inform us 30 days before your renewal date.. |
| |
|
| PAYMENT
AND BILLING RELATED |
| Q. |
For this instalment payment programme,
can I instruct Uni.Asia General to auto-debit payment
from my credit card account? |
| A. |
Yes, your premium can be auto-debited
from your credit card account via Visa or Master Card. |
| |
|
| Q. |
For this instalment payment programme,
can I instruct Uni.Asia General to auto-debit payment
from my saving or current account? |
| A. |
No, your premium cannot be
auto-debited from your saving or current account. |
| |
|
| Q. |
Can I use my family member's
credit card for the monthly instalment payment? |
| A. |
Yes, provided the nominated
credit cardholder is your immediate family member, i.e.
spouse, parent or children AND he/she has completed the
monthly instalment payment instruction form and submit
it to any of the Uni.Asia General branch or agent together
with the proposal form. Credit card of non-immediate family
member, i.e. friend, sibling or relative is not allowed. |
| |
|
| Q. |
What will happen if my nominated
credit card account is terminated? |
| A. |
Kindly contact us and provide
us with a new credit card account immediately to avoid
any inconvenient to you. |
| |
|
| Q. |
Am I paying more premiums by
recurring payment compared to paying a yearly premium? |
| A. |
No, the total amount for 12
months instalments are the same amount as paying a yearly
premium. |
| |
|
| Q. |
Is there any interest charges
or extra administration charges for recurring payment?
|
| A. |
No. |
| |
|
| Q. |
Do I need to pay the stamp duty? |
| A. |
Yes, a stamp duty of RM10
is payable for each new or renewal policy and it shall
be included in the first payment. |
| |
|
| Q. |
When will be the billing date
for the subsequent instalment after the 1st payment? |
| A. |
The subsequent billing shall be made 30 days before
the monthly due date.
E.g. X purchased a policy with annual premium of RM452
on 1 January 2008.
The policy effective date is on 1 January 2008, the
due date for the subsequent month will be on 1 March
2008, however the billing shall start on the 31 January
2008, i.e. 30 days before the monthly due date.
This billing circle shall be repeated for the subsequent
months as a general rule. You may refer to the example
below for better understanding.
Since the annual premium for this policy is RM452,
the total amount of RM85.30 should be auto-debited from
the insured's nominated credit card account as instalment
for the first two months and plus RM10.00 as stamp duty.
Whereas RM37.67 will be auto-debited from the insured's
nominated credit card account automatically from the
subsequent months until the end of the one year policy
expiry date.
|
| |
Month |
Instalment |
Instalment |
Effective
Date |
Payment
Due Date |
Policy
Due Date |
| January |
1st Instalment (2 months)
= RM37.67 X 2 + RM10 |
85.30 |
01-01-08 |
01-01-08 |
- |
| February |
2nd Instalment |
37.67 |
N/A |
31-01-08 |
01-03-08 |
| March |
3rd Instalment |
37.67 |
N/A |
01-03-08 |
01-04-08 |
| April |
4th Instalment |
37.67 |
N/A |
01-04-08 |
01-05-08 |
| May |
5th Instalment |
37.67 |
N/A |
01-05-08 |
31-05-08 |
| June |
6th Instalment |
37.67 |
N/A |
31-05-08 |
30-06-08 |
| July |
7th Instalment |
37.67 |
N/A |
30-06-08 |
30-07-08 |
| August |
8th Instalment |
37.67 |
N/A |
30-07-08 |
30-08-08 |
| September |
9th Instalment |
37.67 |
N/A |
30-08-08 |
30-09-08 |
| October |
10th Instalment |
37.67 |
N/A |
30-09-08 |
30-10-08 |
| November |
11th Instalment |
37.67 |
31-12-08 |
30-10-08 |
30-11-08 |
Total: |
462.00 |
N/A |
|
| |
|
| Q. |
What will happen if Uni.Asia
General is unable to charge to my nominated credit card? |
| A. |
If we are unable to charge
to your nominated credit card, we will notify you immediately
with a registered mail and follow-up with a phone call.
And we will make second attempt within the next 14 days.
If the payment is still unpaid within the 14 days period,
we will send a cancellation notice on day 15 stating the
policy lapsed date. |
| |
Please
take note that there will be no reinstatement of policy
for the same insured upon issue of cancellation notice
due to default in payment |
| |
|
| Q. |
Can I opt to pay cash or cheque
for the subsequent instalment and continue with recurring
payment for other instalments? |
| A. |
No, if you request to pay cash or cheque for the subsequent
instalment, you will have to pay the outstanding balance
of premium in full for the policy year.
If there is a claim being intimated during the policy
period, the insured will be requested to continue with
the monthly instalment payment programme. However, if
the insured cancelled the policy after a claim being
paid, the insured will then be requested to pay the
outstanding balance in full for the policy year.
|
| |
|
| Q. |
Will I receive any receipt for
the monthly premium paid? |
| A. |
No, you will not receive any
receipt for the monthly premium payment paid. However,
the transaction will be reflected in your credit card
statement. Hence, you may refer to your monthly credit
card statement for the monthly premium paid. |
| |
|
| RENEWAL |
| Q. |
Can I opt for annual payment
upon renewal? |
| A. |
Yes, you may opt for annual
payment upon renewal provided you inform Uni.Asia General
one month prior to your policy expiry date. |
| |
|
| Q. |
Do the plans renew automatically? |
| A. |
No. However, we will send
a renewal notice to the latest address we have on file
a month before your plan expires, advising you of your
renewal premium. You must inform us about any changes
to your contact details so that we can send you your renewal
notice. We will renew your policy only upon receiving
your confirmation in writing. |
| |
|
| CANCELLATION |
| Q. |
Before the cancellation of policy
due to non-payment of premium, will I be notified first? |
| A. |
Yes, we will send a cancellation
notice, which will be served as the "Termination
for non-payment of premium" clause. Furthermore,
a cancellation endorsement will be issued as per normal
procedure but no premium will be refunded for cancellation. |
| |
|
