GENERAL FAQs
• What is StarRider?
• Why do I need StarRider?
• What is the scope of cover for StarRider?
• When will the insurance coverage begin and for how long?
• When does my protection end?
• If there are changes to my personal profile, must I inform my insurance company?
   
 
Q1. What is StarRider?
A1. StarRider Plan is a 7 in 1 driver and passengers’ personal accident insurance plan that protects the driver and/or passengers against loss of life, permanent dismemberment, medical expenses, ambulance fees, dental or corrective cosmetic surgery and bereavement expenses, while driving, riding, boarding or alighting in an insured vehicle.

By way of such a cover, Uni.Asia will compensate vehicle driver and/or passengers, irrespective of the fault of the insured party. In the event of an accident, which may or may not be the driver’s fault, passengers will receive commensurate damages, and need not wait for the sometimes lengthy settling of the question as to who was to blame for the accident.
   
Q2. Why do I need StarRider?
A2. Accidents can happen at anywhere, at anytime and to anyone. Despite the fact that a person causing an accident cannot assert third-party liability claims against himself or herself, passengers’ accident insurance is extremely important for a driver who would otherwise receive no reparation at all when causing an accident. It is also an important protection in those instances in which it proves impossible to determine the party at fault. So why take the chance when you and your family can be protected with only 17 sen a day for all year long protection?
   
Q3. What is the scope of cover for StarRider?
A3. StarRider covers the following benefits:
 
Benefits
Plan 1 (RM)
Plan 2 (RM)
Plan 3 (RM)
1. Double Indemnity*
20,000
40,000
60,000
2. Loss of Life
10,000
20,000
30,000
3. Permanent Dismemberment
-
 Loss of both hands or both feet
10,000
20,000
30,000
-
 Loss of sight of both eyes
10,000
20,000
30,000
-
 Loss of one hand and one foot
10,000
20,000
30,000
-
 Loss of sight of one eye and one hand or one foot
10,000
20,000
30,000
-
 Loss of one hand or one foot
5,000
10,000
15,000
-
 Loss of sight of one eye
5,000
10,000
15,000
4. Medical Expenses Reimbursement
1,000 per person per accident
5. Ambulance Fees (Domestic Ambulance Service)
500 per person per accident
6. Dental or Corrective Cosmetic Surgery Benefit
1,000 per person per accident
7. Funeral Expenses
1,500 per person
  * Basic Principal Sum for Death will be doubled if the accident involving the named vehicle occurs during a nationwide public holiday.
   
Q4. When will the insurance coverage begin and for how long?
A4. Your coverage will begin following the submission and collection of your application form and full payment. The policy remains effective for a period of 1 (one) year. Your coverage is valid for as long as you continue to pay premium and/or upon reaching the maximum age limit.
   
Q5. When does my protection end?
A5. Your policy ends automatically as soon as one of the following happens:
i) the Insured dies;
ii) the Insured reaches 71 years old;
iii) the date on which the Insurer pays benefits which together with any previous payments equals the maximum benefits payable as set out in the policy;
iv) the date the Insured does not pay the annual premium when due;
v) the date the Insured cancels the insurance as set out in the policy.
   
Q6. If there are changes to my personal profile, must I inform my insurance company?
A6. Yes, you are required to inform your insurance company should there be changes regarding your address, occupation and hazardous personal pursuits which would affect your current risk profile. Otherwise it may affect your claim should there be any undisclosed information arising thereof.
   
   
ELIGIBILITY
• Who is eligible for StarRider?
• Am I eligible for this plan if I am already disabled?
• I already have an existing PA with your company. Can I convert this to StarRider?
   
   
PREMIUM AND PAYMENT RELATED
• Can I pay the premium by instalments?
• Will the premium increase over time?
• Can I sign up for Auto Renewal with my credit card?
• How do I enrol for StarRider?
• Do I need to pay stamp duty?
   
   
CLAIMS GUIDELINES
• If I have a personal accident policy with another company, can I claim accidental damages under both policies?
• How do I make a claim?
• Is there a deadline to file a claim?
• What are the documents my family or I need to complete and submit?
• Do I need to nominate any beneficiary?
• Can you tell me why it is necessary to have the witness's signature on the nomination form? Can I ignore it or have my family members to sign it?
• What will happen if death occurrence without nominating any beneficiary?
• What is “Short Period Rate”?
   
   
EXCLUSIONS
• Does this plan covers double indemnity in the event of accidental death?
• Does this plan cover death due to natural death and illness?
• Does this plan cover death or TPD arising from Tsunami, natural disasters and/or terrorism?
• What is “Short Period Rate”?
   
   
 
ELIGIBILITY
Q1. Who is eligible for StarRider?
A1. i) Driver - anyone who resides in Malaysia with a valid driver’s license under the regulations of the Malaysia Road Transport Department
ii) Passenger – anyone in between the ages of 3 to 70.
   
Q2. Am I eligible for this plan if I am already disabled?
A2. Yes, although we cannot change the policy to suit your specific needs, such as removing cover for loss of sight for someone who is already blind, you may still take this policy and benefit from all aspects of the cover except the existing disablement.
   
Q3. I already have an existing PA with your company. Can I convert this to StarRider?
A3. Each PA offered by our company has different features, which correspond to the premiums charged. Therefore you cannot convert your existing PA. You may enrol in StarRider or alternatively either choose to continue your existing PA until expiry or terminate and opt to receive a refund (short period rate premium).
   
   
PREMIUM AND PAYMENT RELATED
Q1. Can I pay the premium by instalments?
A1. No, because this is an annual premium payment plan with premium as low as RM60 only.
   
Q2. Will the premium increase over time?
A2. No, unless you top-up your sum insured or else you will pay the same premium rate (calculated at the point of sign-up) throughout the term of the policy.
   
Q3. Can I sign up for Auto Renewal with my credit card?
A3. Yes, you can enrol for this plan with Auto Renewal Instruction where we will automatically charge to your Credit Card (visa or master) for renewal of yearly premium.
   
Q4. How do I enrol for StarRider?
A4. Just fill-up the proposal form and submit it together with the premium payment through our appointed Agents or directly to our Branches office nationwide. You may choose any of the following payment options:
• Pay Cash/ Cheque/ Credit Cards at UAGIB Branches or to Agents;
• Fax the proposal form to UAGIB Call Centre with details of your Credit Card;
• Call Toll Free 1800-888-990.
   
Q5. Do I need to pay stamp duty?
A5. Yes, a stamp duty of RM10 is payable for each new or renewal policy and it shall be included in the first payment.
   
CLAIMS GUIDELINES
Q1. If I have a personal accident policy with another company, can I claim accidental damages under both policies?
A1. At Uni.Asia General, we will pay out regardless of how many other personal accident policies you hold as long as you have declared the insurance coverage at the time of taking out the policy with us or afterwards. However, we suggest you also check with your other insurer as their terms and conditions may vary.
   
Q2. How do I make a claim?
A2. In the event of a claim situation arising, notify UAGIB immediately at the following numbers:
• Toll-Free 1-800-888-990; or
• General Line 03-2693-8111; or
• Call any of the UAGIB branches;
Our Claims Executives will advise you on the procedures.
   
Q3. Is there a deadline to file a claim?
A3. Yes, there are deadlines of how long after an accident you should file a claim. The claim for injury causing the death and permanent dismemberment must take place within one hundred eighty (180) days while claim for medical expenses incurred must be within fifty two (52) weeks after the occurrence of accident.
   
Q4. What are the documents my family or I need to complete and submit?
A4. The claimant will need to complete and submit the Claim Form to UAGIB as soon as possible together with the following documents:

• For Non-fatal case:
i) Medical report
ii) Original medical bills & receipts

• For Fatal case:
i) Copy of police report
ii) Copy of death certificate
iii) Copy of post-mortem report (if available)
iv) Burial certificate
v) Letters of Administration
   
Q5. Do I need to nominate any beneficiary?
A5. If you have purchased this PA policy, you are encouraged to nominate one or more than one beneficiary and ensure that they are aware of this PA policy. In the event of your disablement or demise, your nominated beneficiary will be allowed to claim and receive the compensation as planned. (Note: Nomination form does not apply for MUSLIMS)
   
Q6. Can you tell me why it is necessary to have the witness's signature on the nomination form? Can I ignore it or have my family members to sign it?
A6. Yes, it is important to have the witness' signature to prevent future disputes or forgery. Any of your family members can be the witness.
   
Q7. What will happen if death occurrence without nominating any beneficiary?
A7. In the event of your demise without nominate any beneficiary; we will pay the proceeds of any claims into your estate for distribution according to your will, so that the executor or administrator of your estate could make arrangement as per what you laid down in your will. If there is no will, we will pay according to the intestacy rules of Malaysia Distribution Act 1958 (amended act 1997), which is usually to your next of kin and/or any dependants.
   
Q8. What is “Short Period Rate”?
A8.

“Short Period Rate” means the Insured may cancel the policy at any time after receipt of the policy. The policy will be cancelled and the earned premium shall be computed in accordance with the below short rate table used by the company at any time of cancellation.

• Not more than one month : 25%
• More than 1 month but within 3 months : 50%
• More than 3 months but within 6 months : 75%
• More than 6 months but within 9 months : 90%
• More than 9 months : 100%
   
   
EXCLUSIONS
Q1. Does this plan covers double indemnity in the event of accidental death?
A1. Yes, this plan covers double indemnity in the event of accidental death that occurs during a nationwide public holiday.
   
Q2. Does this plan cover death due to natural death and illness?
A2. No, this plan only covers death due to accident.
   
Q3. Does this plan cover death or TPD arising from Tsunami, natural disasters and/or terrorism?
A3. No, this plan does not cover Tsunamis, Earthquakes, Natural Catastrophes and/or Terrorism.
   
Q4. Are there any exclusions?
A4. Yes, standard PA exclusions apply. Generally, the benefits shall not be paid if the Insured Person sustains bodily injury due to exclusions below:

• If the driver does not hold a valid driver’s license to drive the vehicle or if not qualified for holding or obtaining such a valid driver’s license under the regulation of the Malaysia Road Transport Department;

• While the vehicle is used for illegal business as an unlicensed common carrier;

• If the vehicle is used for hire or reward, road rally pace making, speed-testing or use for any purpose in connection with the motor trade;

• War or contamination by war, invasion, act of foreign enemy, hostilities or warlike operations, mutiny, civil war, rebellion, revolution insurrection, conspiracy, military uprising, martial law or state of siege;

• Bacterial infections, suicide or self-inflicted injury, pre-existing physical or mental defect or infirmity, HIV and AIDS related diseases;

• Childbirth, miscarriage, pregnancy or any other complications thereof;

• Criminal acts or terrorism;

• Influence of intoxicating liquor, alcohol or drugs. (Refer to Policy for full details of Exclusion Clauses)
   
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